ONLINE ORDERS (See SHOWROOM ORDERS returns policy below)

To return a product it must be unused and be in its original packaging, we must receive it back within 14 days of being signed for, and you must have approval from us to return the product. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed and the wire of the light hasn’t been cut. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer. If National Lighting is at fault we will cover the cost of the return.

Missing parts or damages must be reported within 48 Hours of delivery.  If any parts are received broken eg: glass shades etc please contact us as we have many spares available from stock & if available we can send out for next day delivery.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund provided that all goods are returned in a perfect, sellable condition within 14 days. Please note, no carriage refunds can be given.

If you wish to make a return please email clearly stating which item you wish to return, the reason for returning the item and the action you would like us to take. If you request a refund then the amount paid will be refunded back onto your original payment card. Please allow up to 14 days for the exchange/refund

At National Lighting, we can offer a collection service at a small charge if you want to return your order. If any item is broken/faulty we will arrange free collection.  Please contact us for more information

All goods supplied by are from official sources and are covered by the normal manufacturers’ warranty. If an item has failed prematurely please contact us with details of the product and fault. Certain products may need to be returned to our supplier, for inspection and possible repair, before a credit can be issued.

If an exchange is requested a replacement will be sent when we stock is available.


National Lighting will accept items for return if the following applies

  1. Goods are current stock and are on display
  2. Goods are in their original packaging & are unused
  3. Goods are returned within 28 days

Goods which may not be returned are as follows

  1. Goods which are not fit for resale
  2. Goods which have been ordered in especially on the customer’s behalf
  3. Goods which aren’t on display
  4. Goods which don’t have their original boxes or packaging
  5. Goods which have been fitted or used

This does not affect your statutory rights – below

Under the Sale of Goods and Supply of Services Act 1980, anything you buy from a retailer must be: of merchantable quality. fit for its normal purpose, and reasonably durable. as described, whether the description is part of the advertising or wrapping, on a label, or something said by the salesperson.

You are entitled to a refund, a replacement or a repair.

If the item is not faulty, you have no rights to a refund or exchange. The same applies if goods are the wrong size, unless they are clearly not the size described